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Streamline and control client outreach
Turn customer communication into a competitive advantage with automated document generation, distribution, and tracking.
Communicate with customers at scale
Empower your operational teams to automate complex, high-value customer communications.
- Configure a decision engine to automate complex communication workflows.
- Automatically generate documents from templates.
- Use reference data to generate documents and emails.
- Track responses and send reminders.
- Control and audit all workflow steps for regulatory compliance.
- Manage cases, generate reports, and analyze key metrics.
Impact notifications
Impact notifications
Promptly initiate time-sensitive "fire and forget" workflows to meet regulatory requirements for notifying clients about market or business events.
Routine counterparty communications
Routine counterparty communications
Automate recurring processes that require responses such as due diligence and KYC. Trigger workflows on a routine cadence and chase responses.
Negotiations
Negotiations
Automate and audit complex processes with large numbers of counterparties and multiple rounds of communications and edits, such as repapering.
Reduce risks and increase your competitive advantage
Automate, control, and scale complex, high-value communications. Comply with regulation and deliver superior customer service.
Promptly create new workflows to respond to market or organizational events.
Create full transparency into the outreach process.
Eliminate re-keying and manual entry mistakes.
Remove the need for specialist resources and redeploy teams to more valuable tasks.
Reduce payment turnaround time.
What our clients are saying
As a non-technical team, we are now able to go from receiving a new outreach program request to contacting our entire client base in two hours.
See Xceptor in action
Watch how Xceptor’s client outreach solution automates and audits complex workflows to reduce manual effort, eliminate errors, and improve the customer experience.
Strengthen and streamline client outreach
Automate and control customer communications to bolster compliance and reduce the burden on your operations teams.
Featured insights and resources
Get our expert insights and resources to learn more about how we’re supporting digital transformation.
Our solutions
Client Onboarding
Deliver an exceptional onboarding experience, building trust and exceeding expectations while meeting regulatory demands.
Trade Operations
Simplify and centralize your post-trade activities and enhance your efficiency and accuracy with automation.
Reconciliations
From simple to complex, our platform automates reconciliations end-to-end, reducing errors and boosting efficiency.